Orsha College - branch of BSUT
Orsha Collegethe branch of BSUT

Electronic Appeals

Please note: This form is not intended for receiving online consultations!

Dear visitor!

Effective January 2, 2023, with amendments and additions dated June 28, 2022, the Law of the Republic of Belarus No. 300-Z dated July 18, 2011 "On Appeals of Citizens and Legal Entities" (hereinafter — the Law) enters into force. This Law regulates the procedure for submitting electronic appeals to state bodies and other state organizations, as well as receiving responses (notifications) through the Unified Integrated Republican Information System for Registration and Processing of Appeals from Citizens and Legal Entities (hereinafter — the System).

Access to the System is provided via the website at https://appeals.by.

Use of the System and its information resources is free of charge for applicants.

Electronic appeals from citizens of the Republic of Belarus, foreign citizens, stateless persons residing in the country, including individual entrepreneurs (hereinafter — citizens), legal entities, as well as their representatives, are accepted and considered within the established competence in accordance with the requirements of the Law of the Republic of Belarus "On Appeals of Citizens and Legal Entities" dated July 18, 2011.

Appeal means an individual or collective statement, proposal, or complaint submitted in written, electronic, or oral form:

  • Statement — a request for assistance in realizing the rights, freedoms, and legitimate interests of the applicant in the absence of their violation, as well as a report on violations of legislation or identified shortcomings in the work of state bodies, organizations (officials), or individual entrepreneurs;
  • Proposal — a recommendation for improving the activities of organizations and entrepreneurs, enhancing legal regulation, or addressing issues in economic, political, social, and other spheres of state and public life;
  • Complaint — a demand for restoration of violated rights, freedoms, and legitimate interests of the applicant resulting from actions (or inaction) of organizations or citizens, including individual entrepreneurs.

Questions of a reference or consultative nature that do not fall under the category of appeals according to the Law are resolved through regular working channels via the contacts listed on the institution's website.

ELECTRONIC APPEALS MUST MANDATORILY COMPLY WITH THE FOLLOWING REQUIREMENTS:

  • be written in Belarusian or Russian;
  • contain the name and/or address of the organization or the position of the official to whom the appeal is addressed (except when submitted through this form);
  • for individuals (citizens) — specify surname, first name, patronymic (if applicable), as well as residential address or place of stay;
  • for legal entities — specify the full name of the organization, its location, as well as the surname, first name, patronymic (if applicable) or initials of the head or authorized person with the right to sign appeals;
  • contain the applicant's email address;
  • if submitted by a representative — be accompanied by an electronic copy of a document confirming their authority.

Appeals may include documents confirming results of previous consideration and other materials necessary for resolving the issues raised.

Review of received electronic appeals is conducted within no more than 15 days. If additional study or verification is required — no later than one month from the date of receipt.

If complete consideration of an appeal requires performing certain actions (works, services) or obtaining information from a foreign state, making it impossible to complete the review within one month, the applicant shall receive written notification within one month indicating the reasons for extension and specific deadlines for completing actions or final consideration of the appeal.

Responses to electronic appeals are sent to the email address specified in the appeal. Written responses are provided only in cases stipulated by Part Two of Article 25 of the Law "On Appeals of Citizens and Legal Entities".

ELECTRONIC APPEALS MAY BE LEFT WITHOUT SUBSTANTIVE CONSIDERATION IF:

  • the appeal does not comply with the above requirements;
  • the text is unreadable or illegible;
  • the appeal contains obscene or offensive language;
  • the appeal falls under the scope of constitutional proceedings, civil, commercial, criminal procedure, administrative procedures, or another established procedure for submitting such appeals applies;
  • the issues raised in the appeal fall outside the competence of the Orsha College the branch of BSUT;
  • the deadline for filing a complaint has been missed without valid reason;
  • a repeat appeal has been submitted that has already been substantively considered, without new significant circumstances;
  • correspondence with the applicant has been officially terminated.

THE APPLICANT HAS THE RIGHT TO:

  • withdraw their appeal before substantive consideration begins, by submitting a written statement or sending a corresponding notification electronically via the same method used to submit the appeal;
  • appeal the response to their appeal or the decision to leave it without consideration in the manner prescribed by law.

Complaints regarding responses or decisions not to consider an appeal on its merits may be directed to the higher authority — the Ministry of Education of the Republic of Belarus.

ANONYMOUS APPEALS, i.e., those lacking the surname, first name, patronymic (or initials) of a citizen, their residential address or place of stay, or the name and location of a legal entity, or containing false information, shall not be considered unless they contain information about a planned, ongoing, or committed crime.